weird

(phone ringing in the background..)
me: thank you for calling...how may i help you?
girl: hello??
me: thank you for calling...hello?
girl: yes. hello?
me: oh. how may i help you?
girl: mam, you called me.
me: oh. sorry. but did you submit a request for [us] to call you back?
girl: no.
me: oh, i'm very sorry about this. thanks anyway.
girl: bye.
me: bye.